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Zero Training Care Management System User Interface

October 15, 2009

We have recently started the process of visiting agencies to get user feedback and perform user observations. So far we visited travelers aid and the experience was not as beneficial as we had hoped. We would have really liked to observe some users using the system in action but due to confidentiality issues we were not able to. One benefit was getting an application so we can fill out the system ourselves as their users do.  Another benefit was hearing about some of the major complaints and what issues took the most time. Using this information we will be able to start improve the system. We look forward to meeting with more agencies to gather more information about changes to make.

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